Do you offer 24/7 support after surgery?

Yes. Patients receive access to an after-hours hotline for urgent concerns following any refractive procedure.

What counts as an eye emergency after refractive surgery?

Severe or increasing eye pain, sudden drop in vision, new flashes of light, many floaters, curtain-like shadow, chemical exposure, or significant trauma.

Are emergency visits during the post-op period included?

Urgent checks related to your recent procedure are typically included during the defined post-op care window. Any external facility fees are separate.

Do you offer telehealth?

Yes. Tele-consults are available to triage, advise next steps, or confirm if an in-person exam is needed.

Emergency Eye Care | 24/7 Post-Op Support

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Urgent Symptoms

Severe or increasing eye pain
Sudden drop in vision or new blur
Flashes, many floaters, curtain-like shadow
Chemical exposure or significant trauma
Persistent redness with light sensitivity

Usually Normal

Common Post-Op Sensations

Mild dryness or gritty feeling
Light sensitivity for a short time
Halo or glare at night early on
Fluctuating vision during healing

If unsure, contact us. We will advise next steps.

Included

What You Get

24/7 hotline access after procedures
Same-day urgent slots on clinic days
Tele-triage when you’re out of town
Post-op emergency checks typically included*

*External facility fees, meds, or unrelated issues may be separate.

How It Works

Contact: Call the after-hours line or start telehealth.
Triage: A clinician reviews symptoms and timing.
Plan: Home care advice, Rx, or in-person exam same day.
Follow-up: We check in and schedule re-exam as needed.

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Insurance & Costs

Post-op emergency checks tied to your recent procedure are generally included in your post-op window.
Prescription meds, imaging, or outside ER/urgent-care fees are separate.
We accept HSA/FSA cards for eligible expenses.

Emergency Care FAQs

Is the hotline truly 24/7?

Yes. After-hours calls are routed to on-call clinical support. If we miss you, we return calls promptly.

Can non-patients use this service?

The 24/7 line is for our active or recent post-op patients. New patients can book urgent visits during clinic hours.

Do I go to the ER or call you first?

For life-threatening issues or chemical burns, call 911 or go to the nearest ER first. Then notify us.

Do you offer video calls?

Yes. Telehealth helps triage fast. Some conditions still require in-person exams to protect vision.

Financing Options

Soft check pre-qual. 0% APR options.

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Post-Op Guidelines

Simple do’s and don’ts after your procedure.

Read Post-Op Guide

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